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Manager (Assistant Center Manager)

Location:Atlanta , GA
Exempt/Non-Exempt:Exempt
Benefits:ECFMG offers competitive compensation and excellent benefits including generous coverage for health, dental and vision insurance, 15% employer contribution to retirement, 100% tuition reimbursement, and many other great benefits. ECFMG is an equal opportunity employer.
Employment Type:Full Time
Department:Atlanta Center
Description:We are recruiting for an Assistant Center Manager (ACM) for our Atlanta Center. The ACM assists the Center Manager on a daily basis in all aspects of administration and operations of the Clinical Skills Evaluation Center (CSEC). The ACM is responsible for all aspects of administration and operations of the CSEC in the absence of the Center Manager, consults with the Manager in recruitment, hiring, training, supervision, and termination of center staff, implements systems for management of all CSEC administration paperwork including materials development, processing, distribution, and storage. The ACM also works together with ECFMG staff in partnership with NBME staff to ensure the quality and standardization of the USMLE Step 2 CS in coordination with the Manager.
Duties:The responsibilities and duties of the ACM include the following; Assist in the management of the operation of the CSEC and administration of a standardized and secure examination, supervises all center staff under the guidance and direction of the Center Manager to ensure that all responsibilities are performed to the expected standards, recruits, trains, supervises, and fosters the professional development of center staff, anticipates staffing needs and develops a staffing plan in partnership with manager, executes staffing plan thoroughly to ensure the quality staff, performs Administrator on Duty (AOD) weekly and the Trainer on Duty (TOD) to stay connected to the hands-on TOD aspects of the exam and as necessary to cover the position, coordinates examination materials under the guidance of the Assistant Director of Center Operations in communication with the Center Manager, coordinates with Administrative Assistant to VP for scheduling of ADA examinees in communication with the Center Manager, assists in the appropriate recruitment and hiring practices for SP positions, recommends and implements policies and procedures for CSEC operations and ECFMG, monitors and executes the USMLE Step 2 CS examinee orientation procedures including Q & A, under the guidance of Assessment Service central staff to assure consistency and accuracy, and recommends and implements policies and procedures for quality assurance program for CSEC staff and operations. The ACM monitors examination incident reports and initiates corrective action as needed, meets regularly with the Manager to discuss Center operations and administration issues, keeps abreast of and recommends changes in technology areas including development, testing, audiovisual aspects and operation of the computerized systems in support of ongoing scoring, coordinates maintenance of computer systems with MIS Center staff; ensures staff training on computer applications, works with the Center Manager to develops and recommend annual CSEC operating budget, manages and tracks Center expenses within the approved budget under the guidance and direction of the Center Manager, assist in the training of SPs under the guidance and direction of the Center Manager, recommends and implements emergency and security procedures for the exam administration and the Center, travels to other CSEC, off-site meetings, and conferences, maintains current knowledge of industry standards and trends, discusses medical matters including issues of bodily functions, sexual matters, emotional and psychological issues as necessary, available to work evenings and weekends as required, performs other duties as assigned by the Center Manager.
Qualifications:Candidates must have 2+ years management and supervision experience with professional level staff, project coordination and management experience, intermediate level computer skills in Microsoft Office, experience working with people of all educational and experience levels, and work experience in one or more of the following areas are also preferred: Training/teaching, Standardized Patient work, simulation/acting/directing, and researching/writing/editing. The position also requires a Bachelors Degree or equivalent work experience. The physical demands of this position include lengthy periods of sitting, walking, reaching, lifting and standing, verbal and written communication requirements, moderate telephone and keyboard abilities required and high level of mobility throughout clinical center. Air travel required.

The skills and abilities required for this position include; strong management and leadership skills, strong oral and written communication skills, good interpersonal skills, excellent organizational skills and attention to detail, and multi-tasking abilities: operations, training, managing staff, analyzing, and real-time problem-solving. Other skills include recruiting, training and developing staff, role play, basic mathematical skills and budget management.


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